Every missed appointment is a wasted slot and a practitioner on standby for nothing. Automated phone reminders are today's most effective way to reduce patient no-shows — without tying up your reception team.
In a medical practice or clinic, unannounced absences account on average for 10 to 15 % of scheduled appointments. The most effective solution, validated by thousands of healthcare facilities, remains simple: call the patient by phone before their consultation. Caicus fully automates this process — without tying up your reception team.
The real cost of no-shows for your practice
What your team faces every day
Hours lost manually calling patients who don't pick up
Empty slots that can't be reassigned — no time to contact the waiting list
Up to €2,000 a month in lost revenue for a 3-doctor practice
Overloaded reception staff who can't focus on welcoming present patients
How Caicus automated reminders work
Before each appointment, Caicus automatically calls the patient, reminds them of the time and location of their consultation, and asks them to confirm or cancel. Your reception team only steps in for complex cases.
Import your schedule
Upload your Excel file with appointments. Only the phone number is required — name, time, location and other details are optional.
Personalised voice message
Patient first name, practitioner name, exact time — automatically inserted from your file's data.
Interactive confirmation
The patient presses 1 to confirm, 2 to cancel, 3 to speak to reception. Instant response.
The right time to call: the optimal sequence
A reminder only works if it arrives at the right moment. Here is the combination we recommend:
First reminder
48h before — leaves time to cancel and reassign the slot to another patient.
Confirmation
The day before — maximises pick-up rate and anchors the appointment in the patient's memory.
Day-of reminder
2h before — essential for surgery and imaging where each no-show is costly.
What Caicus concretely delivers for your practice
–30 to –45 % of absences from month one, depending on specialty
Reception freed from repetitive calls to focus on welcoming patients
Cancelled slots reassigned in real time via the waiting list
Natural French voice, personalised — no robotic feel
100 % web platform, live in under one hour, no installation
French-speaking phone support, based in France
A measurable ROI from month one
For a group practice with 3 doctors averaging 8 absences per week:
📊 ROI simulation — 3-doctor practice
Tailored to every medical specialty
General medicine
High volume — automated reminders that smooth scheduling and cut planning gaps.
Dental practices
Six-month check-ups, post-treatment follow-up, re-engagement of patients inactive for 12 months.
Psychiatry & Psychology
Discreet reminders — the specialty can be omitted from the message.
Clinics & Health centres
Multi-practitioner campaigns, dynamic waiting lists, multi-department flow management.
Ophthalmology
Annual eye tests, re-engagement of patients waiting for urgent slots.
Medical imaging
Preparation instructions (fasting, documents) embedded in the reminder message.
GDPR compliance & medical regulations
Appointment reminders sent to existing patients are legally permitted within the scope of the care relationship. Caicus was designed from the ground up to comply with French regulations and CNIL recommendations.
100 % GDPR & CNIL compliant
Opt-out on every call, full consent logging, data hosted in France, automatic Bloctel integration. Patients can opt out of reminders at any time — their choice is respected immediately.
Under €50 a month to end no-shows and free your reception team.
Request my free demo →